Privacy Policy

When purchasing products your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

Surfing World is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all.

1. Data We Collect

   1. Personal Data:
      When you interact with our website, we may collect certain personal data that you voluntarily provide to us, such as your name, email address, shipping address, and any other information you provide during the checkout process or account registration.
   2. Usage Data:
      We may also collect certain information about your visit to our website, such as your IP address, browser type, referral source, and browsing actions. This information is collected through cookies and similar technologies. Please refer to our Cookie Policy for more information.

2. How We Use Your Data

   1. Provision of Services:
      We use the personal data you provide to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support. This includes using WooCommerce to collect and process your personal data for order management and fulfillment purposes.
   2. Website Improvement:
      We analyze usage data to understand how visitors interact with our website, improve its functionality, and enhance your user experience. This includes using Google Analytics to collect and process anonymized usage data. For more information on how Google Analytics handles your data, please refer to Google’s Privacy Policy.
   3. Communication:
      If you have subscribed to our newsletter or mailing list, we may use your email address to send you updates, promotions, or other relevant information. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the email or contacting us directly.

3. Data Sharing and Disclosure

   1. Service Providers:
      We may engage trusted third-party service providers to assist us in operating our website or to perform certain functions on our behalf, such as payment processing, order fulfillment, and shipping. These service providers have access to your personal data only to the extent necessary to fulfill their duties and are obligated to maintain its confidentiality.
   2. Legal Requirements:
      We may disclose your personal data if required to do so by law or in response to valid legal requests, such as a court order or government investigation.

4. Data Retention and Deletion

   1. Retention Period:
      We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
   2. Deletion Requests:
      You have the right to request the deletion of your personal data held by us. To submit a deletion request, please contact us using the information provided on our Contact Page. We will process your request within a reasonable timeframe and provide confirmation once your personal data has been deleted, subject to any legal obligations or legitimate business interests that may require us to retain certain information.

5. Security

   1. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

6. Childrens’ Privacy

   1. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information from our systems.

7. Updates to this Privacy Policy

   1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

   1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.